GRANDEUR EXPERIENCE POLICY
- 1:1 Personal Stylist Calls
- Additional savings
- Priority processing
- Free standard shipping
- Free returns
- Complimentary gifts
- Secret Sales
- Products that are only accessible to active 'Grandeur Members'
- Special Discounts
- After-Sale Support
- 1 (45-minute) Personal Stylist Call per month. (Additional stylist calls are available for an up-charge. Please consult your wardrobe stylist for additional calls)
- Wardrobe Stylist will assist members with creating a styled look that consist of the members desired interest.
- Looks are created based upon the information provided to stylist during the submitted form & stylist calls. Expert fashion advice is provided to each member during the experience.
- In the event that the member does not agree with the style recommendations/advice, refund (or exchange of service) for membership will not be validated.
- Wardrobe Stylist will provide members with 2 fully styled recommendations to choose from. Recommendations include: Clothing, Shoes, & Accessories.
- Wardrobe Stylist will provide member with links to purchase the products from the most interested style recommendation. Alternative product links may be provided if stylist is unable to locate exact item at time of experience close out.
- Wardrobe Stylist is not responsible for payment of clothing, shoes, accessories, or beauty styles recommended to client during the call. It is up to the discretion of member to purchase recommended products at their own risk.
- A max of 1 Return Limit Per Month
- The customer must be an active member prior to making a purchase for the item that they are requesting to return/exchange.
- The customer must be an active member during the duration that the returned item is processing. Failure to maintain active membership during return process will result in a discontinuance of return.
- Products MUST be returned in the condition it was first purchased (including tags & proper packaging). Orders will then be reviewed to determine eligibility status. Please allow at least 3-4 business days (after the 'Unofficial K' team has received the product) to be contacted regarding the status of your requested return.
- Customer have up to 36 hours after receiving the order, to contact 'Unofficial K' customer service with concerns regarding their purchase. After 36 hours of receiving the order (and failing to contact customer service), the order will no longer be eligible for Trade In, Exchange, Refund or Store Credit.
- When exchanging items, customers are only permitted to exchange for items that are in stock. Exchanging for 'preorder' items requires a $30 fee.
To avoid confusion, please do not return purchase(s) unless authorized to do so.
RETURN TO SENDER:
- If shipment is returned to sender for any reason, customer is responsible for paying full amount of reship fee.
- Unofficial K will cover reship fee if products are deemed damaged upon arrival. However, Unofficial K must be notified of damaged product(s) within 36 hours of receiving the order. (Please review store policy for full detail)
- After an order is placed, processing takes 1-2 business days (NOT including weekends or holidays). Then your order is shipped via the identified mail carrier.
- All orders placed after 3PM (Monday-Friday) will begin processing the next business day.
- All orders placed between 12AM-3PM (Monday-Friday) will begin to process the same day.
- All orders placed on Saturday, Sunday, & Calendar Holidays will begin to process the next business day.
- Once an order is placed, Order will process within 7-10 business days (Not including weekends or holidays) then the order is shipped via the identified mail carrier.
- Processing Time: 7-10 business days
- Shipping Time: 3-4 business days
- Shipment will not arrive in customized 'Unofficial K' packaging.
- Switch out of sizes after an order is placed results in a $15 fee (per item).
- We're asking that patience is vauled when placing an order for 'preordered' items.
Please Note: *if the customer order consist of 'preorder' item(s) & the item(s) ordered appears to be in stock after the order was placed then the customer is not subject to receive the item that's in stock. The customer MUST wait until their 'preordered' item is delivered, as stock items and pre-order items are two different inventories.
FREE STANDARD SHIPPING:
- After an order has processed, shipping normally takes 2-3 business days to be delivered (NOT including weekends or holidays). Majority of our orders are shipped via USPS and will be delivered with your "everyday" mail. On occasion, your order will ship via DHL, FEDEX, or UPS. Please note: Shipping Times May Vary depending on your mail carrier, weather conditions, economic issues, etc.
Please keep in mind that all orders are processed & shipped the order that they are received. In the event that 'Unofficial K' cannot process or ship the order within the promised timeframe, a contact email & full refund will be provided to the customer.
EXPERIENCE WALK THROUGH:
1. Customer sign up for membership & can immediately access luxuries once payment is processed.
2. Member submit a request for personal stylist call.
3. Personal Stylist contact member via email to set up a date to have a private shopping experience.
4. Personal Stylist then call member on agreed time & discuss style preferences to create a complete look.
5. After the call, Personal Stylist sends links for most interested style preference.
6. Private Shopping Experience will then be complete.
Please Note: Member is responsible for purchasing desired look of interest recommended by Wardrobe Stylist.
- All membership purchases are non-refundable and are not valid for exchanges of service or products.
- Membership purchases may be cancelled, however all luxuries are discontinued immediately after membership is cancelled. Luxuries include (but is not limited to): free shipping & returns, priority processing, personal stylist calls, private shopping experience, membership discount codes, etc.
- If membership is paid for & cancelled immediately after (or any time after initial membership purchase), payment will continue to process. In this case, membership payment will also not qualify for refund, exchange of service or products.
- Memberships will renew monthly & will charge the card on file monthly, until the membership is manually cancelled by the customer. Cancellation can be initiated when the customer logs into their 'Unofficial K' account.
- Please review membership policy for full details on specific membership policy.
- By purchasing a membership, you are in agreement with monthly payment maintenance, the access to the luxuries that's included, as well as the store and membership policies.
- Failure to utilize & access the luxuries included with purchasing a membership will not validate for a refund of the paid membership, cancellation, or exchange of service/products.
- Customers are responsible for utilizing & accessing the luxuries that's included with purchasing a membership.
We hope our store policies service you to the best of their abilities. In any event that there are additional questions/concerns, please feel free to contact customer service at 'Unofficial K' via email: email@example.com (Please allow up to 24-48 hours for a response).
Thank You for considering us! Your shopping experience is valued!