How long does processing take?

• Please allow 5-7 business days (not including weekends & holidays) for processing. 
• All Express Shipping orders takes 3-5 business days to process (NOT including weekends or holidays) THEN your order is shipped via the identified mail carrier.

How long does it take for 'preorder' products to ship?

• Preorder products take 8-10 business days to process, Then orders are shipped. 
• Estimated shipping time depends on the identified mail carrier. If you are interested in FASTER shipping than what is offered, please contact customer service PRIOR to placing an order to ensure requested service is available (price for shipping is based upon destination).

What is considered a business day?

• Monday through Friday are considered 'business days'. 
• Saturdays, Sundays, and Calendar holidays are not considered 'business days'.
• Unofficial K does not process or ship orders on any calendar holiday.   

How long does it take for products to Ship? 

• All orders are shipped out no later than 5 business days after order is placed & processed.
• All Express Shipping orders takes 3-5 business days to process (NOT including weekends or holidays) THEN your order is shipped via the identified mail carrier.
• Please keep in mind, estimated shipping time depends on the identified local mail carrier. If you are interested in FASTER shipping than what is offered, please contact customer service PRIOR to placing an order to ensure requested service is available (price for shipping is based upon destination).

When will I receive my tracking information?

• After an order is processed & as soon as items are accepted by the mail carrier, you will receive an email update regarding your order. Included in that email is the tracking # and identified mail carrier.

Am I able to make a purchase in person or over social media?

• All purchases MUST be placed online only @ www.realunofficialk.com
• Unofficial K will never contact you via DM or Email to make a purchase separate from the website. 

How often does products restock?

• products sold by Unofficial K will restock based upon demand/request unless product is an "Unofficial K branded" item (Unofficial K branded products will remain available).

Are Unofficial K products refundable?

• All products are non-refundable!
• All products do not qualify for exchange, return, or refund. 
• ALL SALES ARE FINAL.

What is a Grandeur Experience?

• A membership service offered by Unofficial K. 
• Includes: Personal Stylist, priority processing, free shipping on all orders, Free returns, complimentary gifts, exclusive discounts, after sale support, and many more luxury exclusives. 
• Desired luxury experience 

How do I apply to be a Brand Ambassador?

• We're always welcoming submissions for brand ambassadors. Please submit request to kailonij@unofficialk.com
• Within the request, please describe yourself with much detail, as well as your social sites, current state, and what interest you in becoming a brand ambassador for Unofficial K. 
• Subject line MUST say "Brand Ambassador Request" to be considered. 

Please refer to "store policy" for full detail of Unofficial K's policies. 

We hope our FAQs serviced you to the best of their abilities. In any event that there are additional questions/concerns, please feel free to contact customer service at 'Unofficial K' via email: customerservice@unofficialk.com (Please allow up to 24-48 hours for a response). 

Thank You for considering us! Your shopping experience is valued!

Best Regards,

Unofficial K