At this time, REFUNDS/EXCHANGES/CANCELLATIONS are not permitted on orders.
- ALL ITEMS ARE NON-REFUNDABLE! However, if there is a defect in an item, the customer may exchange it for an item of equal value (STORE CREDIT ONLY). When exchanging an item, we encourage customers to try to get as close to your order amount as possible (excluding shipping fee) as cash refunds or money back are not granted.
In the event that products are approved for exchange/refund:
- Products MUST be returned in the condition it was first purchased (including tags & proper packaging). Orders will then be reviewed to determine eligibility status. Please allow at least 3-4 business days (after the 'Unofficial K' team has received the product) to be contacted regarding the status of your requested return.
- Customer have up to 36 hours after receiving the order, to contact 'Unofficial K' customer service with concerns regarding their purchase. After 36 hours of receiving the order (and failing to contact customer service), the order will no longer be eligible for Trade In, Exchange, Refund or Store Credit.
- In the event that the customer does not contact 'Unofficial K' admin within 36 hours of receiving the defective product, then the opportunity for exchange will void. The customer MUST be in alignment with the policy regarding exchanges, in order to be considered for approval of exchange. (Please review "Return Policy" for further Information)
- When exchanging items, customers are only permitted to exchange for items that are in stock. Exchanging for 'preorder' items requires a $20 fee.
To avoid confusion, please do not return purchase(s) unless authorized to do so.
- Expires 60 calendar days after it is issued.
- Not valid for the use of shipping cost.
ALL SALES ARE FINAL:
- All shoe sales are final. Not valid for cancellations/exchanges/refunds
- All clothing sales are final. Not valid for cancellations/exchanges/refunds
- All accessory sales are final. Not valid for cancellations/exchanges/refunds
We hope our store policies service you to the best of their abilities. In any event that there are additional questions/concerns, please feel free to contact customer service at 'Unofficial K' via email: firstname.lastname@example.org (Please allow up to 24-48 hours for a response).
Thank You for considering us! Your shopping experience is valued!